Our Guarantee

Chili Pad 90-Day Customer Trail Satisfaction Guarantee
Chili Pad Warranty, 2 Years.
Customer Service: 1-800-304-1497

  • Customer trail period begins the day you receive your Chili Pad.
  • Sleep on your new Chili Pad for 60 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
  • If you have any questions within the 90-day trail period please call the enclosed customer service number to assist you.
  • If you are not total satisfied with the performance of your Chili Pad, we will take it back and reimburse your purchase price, less the initial shipping costs.
  • Please note you will be responsible for the return shipping charges to Chili Technology Canada.
  • All merchandise being returned must be in good condition and must be assigned a “Return Authorization Number” from Customer Service. This RA# will expire within 30 days of issuance. The RA# must be included with the product returned, along with your name and contact information.
  • Refunds will be issued within 30 days of receipt of the product at Chili Technology Canada.
  • If the Chili Pad was original purchased through an Authorized Dealer, you should contact that Dealer foe assistance in this process. Your dealer will provide your refund.
  • If your Chili Pad provides you the comfort you need for a better nights
  • sleep and you wish to keep it you have a full 2 Years Warranty from the day you purchased it.
  • Also if your Chili Pad is past the enclosed 2 Year Warranty and you would like to get it serviced, we can help you with that as well by contacting our enclosed Customer Service Number.